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Alarm Response Team

All our scientific monitoring systems can be backed by a 24/7 alarm response team – located in house. Specific alarm protocols are set up on a customer by customer basis to create a remote alarm monitoring system.

Any deviation from bench-marked set-points is reported immediately to customer-nominated staff by real people in our alarm response team based in the UK and operating 24/7 all year round.  Fully audited electronic email and SMS notification is also available.

All incidents are recorded and also available to view in the Tutela GUI and provide a authoritative audit trail within the Tutela web-based system.

In this way the Tutela 24/7 alarm response team has prevented financial loss to our customers on countless occasions by minimising degradation of valuable inventory in, for example, pharmacy fridges or irreplaceable samples and data in scientific research.

Tutela 24/7 Alarm Response Team

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What People Say

Angela Green, Maidstone & Tunbridge Wells NHS Trust

We particularly like the fact that we get telephone calls from Tutela’s Alarm Monitoring Bureau if we have any problems and the system has given us such good service over the last two years that....

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Dr. Sarah Langridge, Northern General Hospital

There are a lot of legislative requirements concerning the acquisition and storage of patient and human samples and Tutela helps us prove that we meet them and at the same time reassures patients, scientists and....

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