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Using digital checklists in hospice care

Healthcare is driven by quality checklists. When running a hospice there are also facilities checklists and food preparation standards to maintain; a management challenge, particularly when spread across numerous locations. Tutela Monitoring Systems, now part of Checkit were fortunate to meet with Ian Ashton of Pilgrims Hospices, who champions the use of digital checklists and cloud-based operational insights within his hospice and the hospice care sector. 

Applying digital work processes in hospice care

Ian Ashton started work with Pilgrims Hospices in 2008, initially based at its Canterbury site. He was quick to bring in digital tools to help manage the catering facilities. The benefit of this forward thinking means that today Ian is tasked with managing all four sites within the hospice group, this includes four kitchens feeding day visitors, in-patients and staff across three sites. His championing of digital tools in the workplace has shown how you can bring greater visibility and insight with real-time connectivity, as opposed to slow paper-driven checklists.

To streamline operational processes Ian and his team chose the Checkit work management platform. The use of these customisable digital checklists helps them uphold high standards. It enables him and his team to have greater visibility of outstanding tasks in real-time. It saves paper as checklists no longer need printing. It also saves fuel and travel time between sites.

“With no printed paper checklists or travel emissions, Checkit has helped me save time, paper and fuel. I have better visibility of the business without harming the environment. This visibility also makes my team more efficient.”

Having a cloud-based checklist also means alerts can be sent in real-time when something has been overlooked or out of parameters. Ian goes on to explain:

“The Checkit Work Management app allows me to have ‘eyes on’ even when I am not physically on site. For example, I can fire up my Tablet whilst eating breakfast and even before I have left my house, I know if one of the sites is short staffed. I am then able to call the site manager and schedule my day accordingly.”

Future plans for digital working

Checkit Work Management is customisable, cloud-based and proven for food and facility checks. It has enabled Pilgrims to maintain a 5-star food hygiene rating. Having used the digitised checklists for three
years, it is fully supportive of the value it brings to the charity. 

Working with Checkit, Pilgrims Hospices is now looking to expand its use of digital checklists across its working practices. Ian is considering how to incorporate temperature monitoring of
catering fridges and freezers. He is also liaising with colleagues and exploring the use of Checkit for tasks such as legionella checks, asset lists and facility checks.

Learn more about digitised work management

More About Checkit

Tutela Monitoring Systems is part of Checkit UK Ltd.

Checkit’s real-time operations management software makes organisations smart, safe and efficient.  Our products use Internet of Things (“IoT”), mobile and cloud technologies to ensure our customers get the best out of their mobile teams, processes and buildings.  Checkit users operate in many sectors including retail, hospitality, healthcare, real estate management and manufacturing. Checkit is headquartered in Cambridge, UK with its operations centre in Fleet, UK and a sales and service office in California, USA. https://www.checkit.net

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Download the full Pilgrims Case Study

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