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Driving Positive Change in the NHS – The CQC

Love them or not the CQC is instrumental in ensuring we receive a safe standard of care and they are to be applauded for the difficult task they have. Their reports good and bad are in the public domain for all to read and learn from and for failing departments they are an uncomfortable read.

Repetitive Manual Processes Fail to Add Value

What is clear is that manual activities that do not add value, such as recording temperature, humidity or air quality, are not perceived as an urgent role for hard-pressed front-line staff. 

And why should it be? Attention to an ever-growing number of patients needs comes first, providing care, comfort and safe treatment.  Reliance on manual processes using qualified staff who have other demands, often means that medicine safety, that should be prioritised from the leadership team can be compromised and compliance is put at risk.

Automate for “Fix and Forget” Compliance

At Tutela we embed the safety culture, we follow the CQC closely for our customers and see it as an important part of our service.  Why?  Because it ensures that no Tutela customer is ever highlighted for failing to monitor and manage medicines, bloods, diagnostic material or human cells/tissue correctly.

Our passion is to ensure all biological materials are stored at the optimum condition and not effected by poor storage conditions or environment.  Our belief is that safety should be at the centre of everything.  In removing risky non-value-added activities by automating the quality audit trail, compliance is maximised by ensuring no alarm is ever missed.  

 A New Focus on Ward-Based Medicine Storage

The CQC follow certain trends and the focus on ward-based medicine management is one of it’s long term goals. The responsibility for medicine compliance now lies with the wards, and not just the Pharmacist. But as is so often the case, our observation is that the adoption of automated digital solutions is slow at ward level.  We expect that ward compliance will improve with the roll-out of the latest NHS Digital Plan.

The High Cost of Using Skilled Resources for Repetitive Admin

The irony is that the cost of resourcing manual monitoring has been proven to be in excess the cost of automated system. Add to that, the value of spoiled or non-compliant medicines and/or the cost of the cheap “throw away” monitoring systems. Risk can be managed and driven down cost-effectively with automated digital solutions.  The CQC publishes details of countless stories of expensive fridge contents lost, or patient recalls for compromised diagnostic results (in the news only last week), or the loss of years of research.

Auto-diallers are not 100% failsafe

What is very clear, that an automated call, email or SMS text just does not have the impact it needs on busy lives. The only way of guaranteeing an incident is dealt with is by a trained caller from a monitoring bureau.  

A Tutela trained caller can identify the issue, its value, its trend and location of the asset and helps the recipient of the call to understand the gravity of the alarm. With a Tutela trained caller the recipient name will be on the incident report, thus guaranteeing an audit trail to assess how the incident was managed and corrected. It’s a game changer and something that automated calling and SMS can never replicate.

So, ask your yourself when you are caring for a someone or working on new drug developments – who’s watching out and caring for you?

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