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Driving Improvement via Temperature Monitoring – learning from those that are doing it

Three steps for driving hospital improvement

Tutela’s wireless temperature and data monitoring system provides a world-renowned interface for the correct management and compliant storage of medicines, vaccines and bloods. This is something we are proud to have been providing for over 20 years. Over that time, we have supported many healthcare and life science professionals to deliver improvements, after all our reputation is your reputation.

With this in mind, and with the recent CQC publication of Driving Improvement – Case Studies from 8 Independent Hospitals, this article draws on some of the projects Tutela have delivered, highlighting some key take-aways, inspiration that you too could apply to help drive improvement. Whether this be achieving the correct storage of medicines to CQC standards or for achieving MHRA temperature monitoring guidelines.

1 – Strong visible leaders

The NHS faces ever challenging resourcing issues, finding and keeping valuable staff is a constant battle. The CQC recognise that strong, visible leaders is one of the factors in achieving a good or outstanding rating.

“Strong, visible, local leadership is needed to drive improvement. Most of the hospitals featured made changes to leadership teams, or the way that leadership teams worked at the start of their improvement journey”

Tutela recently heralded Michelle Martin, Quality and Governance Manager at Barking Havering and Redbridge. Presenting at our recent Study Day on Leadership and Challenges in the NHS, Michelle understands the importance of structure and providing clear areas of responsibility, with easy to understand reporting lines. Recruitment is difficult, so training and staff development are a key driver for her and her team.

When UKAS issued a non-compliance for fridge and freezer monitoring within the Haematology Department at BHR, Michelle recognised the importance and acted immediately. By combining the efforts of two valued suppliers of Siemens and Tutela, she enabled them to work in collaboration to resolve this non-compliance of their temperature monitoring. Read Michelle’s Story

2 – An honest approach to reporting

“Leadership also needs to be inclusive, with senior leaders bringing more people into discussions about changes and improvements”. Say the CQC

They do say that information is power. Yet sharing of information is key when developing an inclusive, team driven environment. Tutela can support your improvement plan by providing transparent, granular data, that your team can access.

Through a series of powerful yet intuitive web-based interfaces, performance information can be used to support decision making to improve processes, purchasing and efficiency.

Staff need to be freed up to provide quality patient led service, yet also need to provide the level of reporting detail needed for regulatory compliance. When it comes to the correct management and compliant storage of medicines, vaccines and bloods then an automated monitoring system provides many benefits.

The Pennine Acute Trust, when they approached Tutela Monitoring Systems, already had built in monitoring that met MHRA standards. Yet they were seeking greater granularity of information about monitored inventory and temperature variances. They were seeking to achieve compliance to EU transfusion guidelines and monitoring to ISO15189. The Tutela systems were able to meet this requirement but was also able to provide rich data and presentation specified by the users. Download the Pennine and Acute NHS Trust case study

3 – Learning from incidents

The CQC state that “Failure to learn from incidents or share learning is a common issue with under-performing hospitals.”

Tutela monitoring systems, being in the cloud, means data can be accessible from any location, it is also scalable. Tutela enables you to monitor across multiple sites in your Trust, in fact installation of multi-site monitoring is something that Tutela takes in its stride. As well as end-to-end cold chain management. This empowers you to share data, share learning in real time and maintain high standards of monitoring Trust wide. Backed up with NHS HSCN approval and ISO27001 data security.

The Royal Berkshire Hospital is committed to quality and efficiency. They approached Tutela as they were seeking to acquire a pharmacy monitoring system capable of providing integrated tracking of temperature sensitive medicines from central Pharmacy through to patients on the ward.

The Trusts’ Quality Control department is centralised, so it was important that the system offered scalability and future proofing, but importantly the ability to display all hospital site data onto a single web user interface centrally. Additionally, in terms of alarming functionality, QC required notification calls, SMS and email notifications be delivered to the correct personal responsible at each individual monitored location, so that action to resolve any temperature or system breaches could be taken accordingly.  Download the Royal Berkshire Hospital case study

Further reading:

Driving positive change in the NHS – The CQC

How to Guarantee Long Term CQC Compliance in 5 Steps


Compassionate, high quality care is at the centre of what we do. Fully compliant with ISO27001 and UKAS 17025 accreditation, the Tutela interface allows comprehensive access to customer data at anytime, anywhere through the use of Smartphone, Tablet or Laptop or any device able to support a web browser.

Tutela are accredited to the following relevant standards:

  • ISO17025 Laboratory Calibration accreditation
  • ISO9001:2008 Quality Management System    
  • ISO27001 Data management and Storage
  • MHRA and FDA Compliant

Learn more about accreditations 

Contact us and we will put you in touch with one of our customers, so you can learn from their experience of investing in automated temperature monitoring.

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