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Alarm Response Team

All our scientific monitoring systems can be backed by a 24/7 alarm response team – located in house. Specific alarm protocols are set up on a customer by customer basis to create a remote alarm monitoring system.

Any deviation from bench-marked set-points is reported immediately to customer-nominated staff by real people in our alarm response team based in the UK and operating 24/7 all year round.  Fully audited electronic email and SMS notification is also available.

All incidents are recorded and also available to view in the Tutela GUI and provide a authoritative audit trail within the Tutela web-based system.

In this way the Tutela 24/7 alarm response team has prevented financial loss to our customers on countless occasions by minimising degradation of valuable inventory in, for example, pharmacy fridges or irreplaceable samples and data in scientific research.

Tutela 24/7 Alarm Response Team

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What People Say

Kathy Rogers, Jupiter Medical Center FL.

We have experienced excellent service and support. As we live in a hurricane zone, it is important to have such a reliable system. The product monitored temperatures even when our internet connection went down. We....

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Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust

“Our experience with the installation of the Tutela Monitoring Systems has been very positive. The Tutela engineer, Jamie Hinson, working on site over a number of days, proved to be knowledgeable, patient and supportive of....

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