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Alarm Response Team

All our scientific monitoring systems can be backed by a 24/7 alarm response team – located in house. Specific alarm protocols are set up on a customer by customer basis to create a remote alarm monitoring system.

Any deviation from bench-marked set-points is reported immediately to customer-nominated staff by real people in our alarm response team based in the UK and operating 24/7 all year round.  Fully audited electronic email and SMS notification is also available.

All incidents are recorded and also available to view in the Tutela GUI and provide a authoritative audit trail within the Tutela web-based system.

In this way the Tutela 24/7 alarm response team has prevented financial loss to our customers on countless occasions by minimising degradation of valuable inventory in, for example, pharmacy fridges or irreplaceable samples and data in scientific research.

Tutela 24/7 Alarm Response Team

Latest News

The Pharmacy Show | NEC 7-8th October 2018

Concerned about the compliance of valuable temperature controlled medicines?  Or the wasteful use o...

Are there opportunities for improvement in medicine storage at high street and community pharmacies?

Within every pharmacy there exists the need to store temperature-sensitive medicines properly, and t...

What People Say

Kathy Rogers, Jupiter Medical Center FL.

We have experienced excellent service and support. As we live in a hurricane zone, it is important to have such a reliable system. The product monitored temperatures even when our internet connection went down. We....

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Anita Wylds, Xytex Cryo International GA

After a thorough evaluation we chose Tutela because we just found it to be the best fit for our situation, there was a better feel to its operation. Anita Wylds, Projects Coordinator Xytex Cryo International....

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